Required skills

communication skills to

listen and liaise with clients on technical and operational matters

negotiate with other repairers and support staff

raise occupational health and safety OHS matters

literacy skills to

explain and justify faults and rectification actions

incorporate technical language into written tasks such as records and reports

interpret technical documentation and standards

numeracy skills to interpret technical data such as specifications of equipment operations

problem solving skills to apply methodology in fault diagnosis

research skills to access technical information and sources to assist fault identification

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

select and use required personal protective equipment conforming to industry and OHS standards

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to select and use appropriate methods for fault identification and rectification

Required knowledge

fault escalation procedures

fault finding techniques and of test equipment

fault types and rectification

safety requirements and standards

service agreements

types of networks and equipment

Access

broadband deployment

cabling

CPE

IP networks for enterprise and customer systems and installations

LAN

telephony

WANs

workplace environment and practices

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

methodically analyse fault details and diagnose potential faults

conduct advanced tests to determine complex network fault

isolate and locate the fault logically

rectify faults using appropriate organisational procedures and OHS requirements

comply with all related OHS requirements and work practices

Context of and specific resources for assessment

Assessment of this unit requires

sites on which fault diagnostics may be conducted

use of testing equipment currently used in industry

relevant regulatory and equipment documentation that impact on complex fault repairs

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate applying safety aspects to the locating and rectifying the faults

oral or written questioning of the candidate to assess knowledge of types of faults and implications

evaluation of report prepared by the candidate including test result interpretation

written reports prepared by the candidate outlining fault rectification methodologies and recommendations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

ICTTENA Acceptance test new systems and equipment

ICTTEN5058A Acceptance test new systems and equipment

ICTTENA Commission telecommunications network equipment

ICTTEN5059A Commission telecommunications network equipment

ICTTENA Undertake planned outage management

ICTTEN5092A Undertake planned outage management.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, codes, regulations and standards may include:

Client may include:

System equipment may include

Other engineering or technical personnel may include:

Tools may include:

Test equipment may include:

System fault may include:

Test may include:

Services may include:

Environmental requirements include:

Records may include: